|
myPetFrames.com
P.O.Box 30004
Elmont, NY
11003
Phone: (914) 886-2378
Customer Service:
customerservice@myPetFrames.com
Hours: 9am-5pm Monday-Friday (Eastern Daylight
standard time)
Payment Options:
We accept Visa, Mastercard,
American Express, Discover
and PayPal. All payment options are handled via Paypal.
Billing Address:
Please provide us with an
accurate billing address that matches the address on your credit card
statement to avoid any unnecessary delays or cancellation of your order.
Shipping Address:
Please provide us with
accurate shipping address for your orders to avoid any unnecessary delay and
additional shipping charges.
Shipping Methods:
A shipping charge of $3.95
will be added to each frame shipped.
All orders are shipped
directly from our Distribution Center. Our main method of shipping is UPS
Ground. We ship to anywhere within the US, we cannot at this time ship to
international address.
We ship Monday
through Friday, except on holidays. We ship by USPS Priority Mail in the
Continental United States only.
Cancellation:
Cancellation may only be
made before your order has been processed for shipment. Most orders are
processed for shipment within 2 day after your order has been placed.
Unavailable Product:
In the event that a product
is sold out or otherwise unavailable, we will immediately notify the buyer.
In this event will backorder or cancel the order on your request.
Return Policy:
All products can be
returned within 15 days of receipt, less a 20% re-stocking fee (if
applicable) and shipping charges. If the item is determined to be defective,
you will receive a full refund of all charges minus shipping charges or an
equal exchange. Please send an email to
customerservice@myPetFrames.com in order to
obtain a Return Merchandise Authorization (RMA) number. No returns will be
accepted without authorization.
Returned Product
shipping costs:
If the item is defective
and you want to exchange for the same item, we will pay for the return
shipping cost.
If the item is defective
and you want a refund, you will pay for the return shipping cost and receive
a refund on the item only. Original shipping, handling and service charges
are not refundable.
If the item is
non-defective and you want a refund, you will pay for the return shipping
cost and receive a refund on the item minus 20% restocking fee. Original
shipping, handling and service charges are not refundable.
|